AN ACCOLADE for trusted businesses has been awarded to an insurance broker for the second year running.

H&H Insurance Brokers, which has bases in Carlisle and Melrose, has celebrated receiving the Feefo Platinum Trusted Service award for a second year.

The accolade is an independent seal of approval based on ratings from genuine customers.

Feefo’s trusted service award is awarded only to companies that use Feefo to collect real reviews and insights.

Businesses who meet the high standard, based on number of reviews collected and average rating, receive the highly sort-after accreditation.

Feefo, a customer insights tech company, believe their award reflects a business’ commitment to customer service as it is based on their real customers. The criteria was adjusted this year to avoid penalising businesses for suffering from challenges during the Covid-19 pandemic.

Organisations that won a Gold Trusted Service award last year but struggled to achieve the required number of reviews this year were assessed on an average rating over the 24-month period covering 2020 and 2019.

Paul Graham, Managing Director of H&H Insurance Brokers, said: “We are all absolutely thrilled to receive this highly-regarded accreditation once again from Feefo.

“To receive this Platinum award for the second year in a row is an incredible honour, and the team should be so proud because it is based purely on the feedback of our clients. To be recognised as an insurance broker who managed to continue providing an extremely high level of service over what has been a year of many significant challenges really is fantastic, and we will certainly use this award as momentum to carry us forward into 2021.

“I would like to take this chance to thank all of our clients for their wonderful feedback and ongoing patience this year, our staff for their unstinting support, and Feefo for allowing us to continually strive to improve.”

Steph Heasman, Director of Customer Success at Feefo said: “This year, despite the incredible challenges of a global pandemic, so many companies using Feefo have continued to provide remarkably high levels of service and they deserve a huge amount of credit for what they have achieved.

“At Feefo we help our clients give their customers the best experiences possible.”

For H&H’s services, visit www.hhinsurancebrokers.co.uk/