Northwood Carlisle has scooped up The British Property Award for Carlisle due to its exceptional customer service.

Their team's remarkable performance throughout the extensive judging period earned them the prestigious accolade.

Northwood Carlisle has now been shortlisted for several national awards, slated to be announced later this year.

The British Property Awards provide a valuable chance for estate agents across the UK to measure the service they offer against local, regional, and national competitors.

They seek to recognise those who go the extra mile in delivering outstanding service, acting as a benchmark for quality in the property market.

The team personally mystery shops at every estate agent, against a set of 25 criteria to gain an overview of customer service levels.

Robert McLean, from The British Property Awards, said “Our awards have been specifically designed to be attainable to all agents, removing common barriers to entry, such as cost, to ensure that we have the most inclusive awards.

"Our awards have also been designed to remove any opportunity for bias or manipulation. If an agent has been attributed with one of our awards, it is simply down to the fantastic customer service levels that they have demonstrated across a prolonged period of time.

"Winning agents should be proud that their customer service levels provide a benchmark for their local, regional and national competition."