Cumbrian house buyers have a new ally in their quest for long-awaited answers, through an innovative use of Artificial Intelligence.
Carlisle telecommunications company, SMS Speedway, has created a 24/7 WhatsApp communication tool that aims to help buyers with their queries at anytime.
Spearheaded by CEO Bradley Kieser, this new venture deploys a digital twin for estate agents.
Providing around-the-clock support, the digital twin aims to offer instant, informed, and reassuring responses.
The tool aids to reduce the stress of the house hunting process and uplift customer satisfaction by delivering relevant information as needed.
Mr Kieser said: "We are going deeper, peeling back the layers and taking a look at not just the house, its history and character, but the local community too so that we can give people a real feel for what life may be like in their new home. "
In sequence with the intent to delve deeper into the property details, the AI tool will also offer information about nearby amenities.
Potential buyers will get insights on a variety of local facilities including schools and their Ofsted ratings, bus routes, green spaces, GP surgeries, and local restaurants and leisure centres.
Mr Kieser said: "The aim is to go above and beyond to inform, engage and reassure with gold standard customer service.
"AI is all about knowing what makes human beings tick.
"This isn’t about stilted, automated responses that, frustratingly, don’t answer your questions; it is far more sophisticated than that. It is far more personal.
"This is about going the extra mile to reassure and support buyers and sellers while giving estate agents an edge in a very competitive marketplace where communication is key."
Highlighting the significance of using WhatsApp, Mr Kieser said: "People trust WhatsApp.
"They have to add contacts from their phone before they chat which helps them feel in control.
"Studies show that the response rate on WhatsApp is 98 per cent in comparison to just 7 per cent on email.”
Commenting further on the role of AI, he added: "This isn’t The Terminator.
"Our digital twins don’t work in isolation, they are an integral part of the process, working alongside and complementing the real people involved."
For more details on SMS Speedway's offerings, interested individuals may visit their webpage or contact directly via the provided telephone number.
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