Carlisle local celebrates 40 Years of service at Moss Services

Agnes has been a part of life in Todhills, just north of Carlisle, and Gretna over the last four decades, making a difference to customers and colleagues.

She explains that over the years she has seen many changes, explaining that shopper behaviour has evolved. 

In years gone by drivers would stop off for fuel and a quick snack, but nowadays she says they spend more time browsing the aisles. 

Agnes with loyal customer Mervin (Image: Supplied)

Ms Robertson said: "When I started at BP, Wham were top of the charts and my old favourite Bryan Robson was captain of Manchester United. It’s been an incredible 40 years working with such amazing colleagues at BP and serving our lovely customers.

"They genuinely put a smile on my face every day. I even got along ok with Steven Gerrard when he used to pop in on his way down from Glasgow – he wasn’t bad for a Liverpool player. 

"I love working for BP, they’ve been a brilliantly supportive employer and a great place to work all these years. I’m looking forward to many more to come."

Despite The Moss Services being located on a major motorway, Anne and the team have managed to develop a loyal customer base. 

Many long distance lorry drivers choose to stop at the services as they say that they know they'll see a 'friendly face' and will be able to have a chat with the staff. 

Agnes notes that she will start preparing a mocha when she sees a particular nurse driving onto the forecourt. 

Another customer always buys a lottery ticket when he stops because he's saving for his daughter's wedding and hopes to hit the jackpot. 

Agnes and team (Image: Supplied)

When staff at the service station were celebrating her 40th wedding anniversary they gave a hamper to the 40th customer to stop by. 

This just happened to be a regular customer that Agnes knew very well. 

Agnes and the rest of the team also regularly take part in charity challenges in efforts to support the local community.